Eleanor Felt Packable Hat

Return Policy

If you're not satisfied with your purchase from the Brixton website, you may return unworn and unused merchandise in its original packaging with tags included for a refund. Please keep in mind that original shipping charges cannot be refunded, but Brixton covers the cost of return shipping. However, there is a small restocking fee of $8 for processing, which will be deducted from your total refund.

As an alternative, you may return your unworn and unused merchandise to one of these Brixton Retail store locations with no restocking fee deducted.

You have 30 days from the shipping date to initiate a return.

Please Note:

- Any product that is marked down in our SALE section(s) is not eligible for any refund or exchange. All sales are final.

Start a return

Refund Policy

Returns are credited to the same card or PayPal account used to make your purchase. At this time, we are unable to process exchanges or store credit. If you need a different size, color or style, please return the original item and place a new order.

If a return is received after 30 days or does not otherwise meet the requirements of our return policy it will be returned to the return address listed on the package. Brixton monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

After your return has been received, please allow 1 to 3 weeks (5-15 business days) for your return to process into our systems. Our team will send a confirmation email with receipt when your refund has been submitted.

Exchanges & Gift Returns

You can now make an exchange for a different size. If you ordered a size that is too big or too small, we can get a new size size shipping out to you through our new exchange process.

Start an exchange

Unfortunately, we cannot accept exchanges for a different style or color other than what was ordered. If a different style or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you’d like.

Brixton does not offer refunds, exchanges or store credit for items purchased through 3rd party retailers. If you would like to return a gift, it will be required that you provide the original order number for the online purchase. Refunds will be processed back to the original form of payment used for the transaction. Exchanges and store credit are not available for gift returns.

Damaged & Defective Item Claims

If you received a damaged or defective item, please contact our team or submit a contact form on our website to initiate a claim. We are not able to accept damaged or defective goods until a claim has been submitted.

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Shipping Rates

Within the US, all non-brimmed hat orders under $120 are charged a shipping fee starting at $7. Brimmed hat orders under $120 are charged a shipping fee starting at $15. Orders over $120 ship for FREE within the continental US! You will find the shipping rates available for your order after providing your shipping address during the checkout process.

Order Processing

Processing time for orders shipping with ground shipping is 5-7 business days (Due to USPS delays). Orders placed with expedited shipping options will be shipped same-day or the next business day if placed after 12:00 pm PST. 

All orders placed after 12:00 pm, PST will begin processing the following business day. No weekends or holidays.

Once an order has been submitted, a confirmation email will be sent to the email address provided with your order. To cancel an order, please immediately reply to the confirmation email or call our Customer Service department toll-free at 866-264-4245. We cannot guarantee that cancellation will be possible.

Once an order has been submitted, its contents cannot be modified. Please be sure to input the correct address, email, payment method, and item selections. We cannot change the colors, styles or sizes of your selections once the order has been confirmed.

After your order has been processed and shipped, a confirmation email with tracking information will be sent to the email address provided.

Regular Brixton order fulfillment hours are Mon to Fri, 7 am to 5pm. We ship from our distribution center in Oceanside, CA. Any orders placed on the weekend or during holidays will begin processing on the next following business day (excluding holidays).

Order Fulfillment

If an order cannot be fulfilled, the order will be cancelled within 1-4 business days and the payment authorization will be terminated. The customer will be notified of the cancellation at this time. Please note that it may take additional time for the funds to return to your account depending on your bank’s policies.

If one or more items in an order are found to be out of stock, Brixton will proceed with shipping the remaining items and adjust the order subtotal to reflect these changes. The customer will be notified within the shipment email sent out after the order has left our facility. At this time, we are unable to make substitutions for out of stock items.

North America

We ship from our headquarters in California on business days, Monday-Friday, 7am to 5pm. We do not ship on holidays.

The following shipping options are available for U.S. orders:

• USPS Ground (2-7 business days in the contiguous U.S. Delivery Monday - Saturday. It may take additional time for packages to ship outside of the contiguous U.S.)
• FedEx Express, 2-3 business days (No weekend delivery. No PO boxes)
• FedEx Expedited, 1-2 business days (No weekend delivery. No PO boxes)

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