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Brixton Custom Service

Customer Care

Create an Account | Sign In | Payment | Return Policy | Exchanges & Gifts | Damaged Items | Processing | Fulfillment | Domestic Shipping | International Shipping | Shipping Rates

My Account

- Create an Account:

Orders may be placed as a guest directly or with a Brixton account.

The benefits to creating a Brixton account:

  • Securely save billing and shipping details for faster checkout
  • Access order history and updated order status

- Sign in / Sign up

 

Payment

Brixton accepts the following forms of payment:
Visa, MasterCard, American Express, Discover and PayPal.

Sales tax will be included on all orders shipped within the state of California.

 

Returns

- US Online Return Policy:

We accept unworn, unused merchandise purchased from the Brixton website in its original packaging, tags included for a full refund of the product price. Original shipping charges are non-refundable. There is no restocking fee and return shipping is free for returns within the US! You have 30 days from the ship date to return your goods.

Returns are credited to the same card or PayPal account used to make your purchase. At this time, we are unable to process exchanges or store credit. If you need a different size, color or style, please return the original item and place a new order.

If a return is received after 30 days or does not otherwise meet the requirements of our return policy it will be returned to the return address listed on the package. Brixton monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.


A return form is included with every package detailing our policy and instructions on how to send back your items. You can download and print out a copy using the link above.

If you no longer have your pre-paid return label, please contact us by emailing [email protected] or calling toll-free at 866-264-4245 during regular business hours, 9 am to 5 pm PST, Mon-Fri.

To submit a return, please follow the directions below:

  1. Circle what you’re sending back on the packing slip
  2. Place the item(s), return form and packing slip in a secure box
  3. Stick the enclosed pre-paid shipping label on the package
  4. Get the package to the shipping carrier on your label

Domestic returns shipped back using a pre-paid label may take 2-7 days to reach our headquarters. We ask that you obtain a proof of postage or note your tracking number so that if your shipment goes missing on the way back to us, you’ll have proof you sent it.

After your return has been received, please allow 1 to 2 weeks (5-10 business days) for your return to process. Our team will send a confirmation email with receipt when your refund credit has been submitted.

 

- International Returns:

We accept unworn, unused merchandise purchased from the Brixton website in its original packaging, tags included for a full refund of the product price. Original shipping charges are non-refundable. You have 30 days from the ship date to return your goods.

Returns are credited to the same card or PayPal account used to make your purchase. At this time, we are unable to process exchanges or store credit. If you need a different size, color or style, please return the original item and place a new order.

If a return is received after 30 days or does not otherwise meet the requirements of our return policy it will be returned to the return address listed on the package. Brixton monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.


A return form is included with every package detailing our policy and instructions on how to send back your items. You can download and print out a copy using the link above.

To submit a return, please follow the directions below:

  1. Circle what you’re sending back on the packing slip
  2. Place the item(s), return form and packing slip in a secure box
  3. Take your package to your preferred carrier and ship to:
  4. Brixton
    Attn: Online Returns
    3821 Ocean Ranch Blvd.
    Oceanside, CA 92056

Domestic returns shipped back using a pre-paid label may take 2-7 days to reach our headquarters. We ask that you obtain a proof of postage or note your tracking number so that if your shipment goes missing on the way back to us, you’ll have proof you sent it.

After your return has been received, please allow 1 to 2 weeks (5-10 business days) for your return to process. Our team will send a confirmation email with receipt when your refund credit has been submitted.

 

- Exchanges & Gift Returns

Exchanges are not available for online purchases. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you’d like.

Brixton does not offer refunds, exchanges or store credit for items purchased through 3rd party retailers. If you would like to return a gift, it will be required that you provide the original order number for the online purchase. Refunds will be processed back to the original form of payment used for the transaction. Exchanges and store credit are not available for gift returns.

 

- Damaged & Defective Item Claims

If you received a damaged or defective item, please contact our team or submit a contact form on our website to initiate a claim. We are not able to accept damaged or defective goods until a claim has been submitted.

Further instructions will be provided after we have recieved your claim details. Replacements for damaged or defective goods will be provided at the discression of Brixton.

 

Processing & Shipping

- Processing

Processing time for orders shipping with ground shipping is 1-3 business days. Orders placed with expedited shipping options and international orders will be shipped same-day or the next business day if placed after 12:00 pm PST.

Once an order has been submitted, a confirmation email will be sent to the email address provided with your order. To cancel an order, please immediately reply to the confirmation email or call our Customer Service department toll-free at 866-264-4245. We cannot guarantee that cancellation will be possible.

Once an order has been submitted, its contents cannot be modified. Please be sure to input the correct address, email, payment method, and item selections. We cannot change the colors, styles or sizes of your selections once the order has been confirmed.

After your order has been processed and shipped, a confirmation email with tracking information will be sent to the email address provided.

Regular Brixton order fulfillment hours are Mon to Fri, 7 am to 5pm. We ship from our distribution center in Oceanside, CA. Any orders placed on the weekend or during holidays will begin processing on the next following business day (excluding holidays).

 

- Fulfillment:

If an order cannot be fulfilled, the order will be cancelled within 1-4 business days and the payment authorization will be terminated. The customer will be notified of the cancellation at this time. Please note that it may take additional time for the funds to return to your account depending on your bank’s policies.

If one or more items in an order are found to be out of stock, Brixton will proceed with shipping the remaining items and adjust the order subtotal to reflect these changes. The customer will be notified within the shipment email sent out after the order has left our facility. At this time, we are unable to make substitutions for out of stock items.

 

- Domestic:

We ship from our headquarters in California on business days, Monday-Friday, 7am to 5pm. We do not ship on holidays.

The following shipping options are available for U.S. orders:

  • USPS Ground (2-7 business days in the contiguous U.S. Delivery Monday-Saturday. It may take additional time for packages to ship outside of the contiguous U.S.)
  • FedEx 2-Day (No weekend delivery. No PO boxes)
  • FedEx Next-Day (No weekend delivery. No PO boxes)

Orders placed after 12:00 pm, PST will begin processing the following business day.

 

- International

The following shipping options are available for International orders:

  • FedEx International Economy (5-10 business days. Delivery Monday-Friday. Shipping to PO boxes unavailable with this option)

Orders placed after 12:00 pm, PST will begin processing the following business day.

For all deliveries outside of the United States, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.

Packages may take 7-10 business days (or more depending on customs) to reach their final destination. For all deliveries outside of the US, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.

 

- Rates

Within the US, all orders under $75 are charged a flat rate of $5. US orders over $75 ship for free within the continental US! Outside of the US, shipping rates are based on the shipping method chosen. You will find the shipping rates available for your order after providing your shipping address during the checkout process.