We all hoped Covid-19 would be behind us. But it has continued on longer than we could have planned and it has wreaked havoc on our ability to provide you the experience we would like. Ports are congested in the US and the world over causing tremendous delays. And if that weren’t enough, this challenge is made even worse with a shortage of labor here in California which has left us incredibly short-staffed. That all means we’ve been much slower than we would like in managing your orders.
Is there any good news? Yes, sort of. Brixton has seen an incredible increase in demand, and that’s thanks to all of you. So why sort of? Well, the increased demand, added to these issues, has created an even more dramatic slowdown in our ability to get orders out the door. For months we’ve been waiting on new products to arrive, to get you the answers you are looking for, and to ship you what we said we would, and we’ve honestly just not been able to keep up with things as well as we’ve needed to.
Our team is working around the clock to catch up and we’re doing our very best to make things better. Even while this is affecting us daily, we are fighting to keep shipping and to be as transparent as possible.
So how can you get answers on your orders? Email or call our customer service team and be sure to leave a message if you don’t reach them! We will get back to you within a couple of days, but we can only reach you if we have your information.
While all of this is tough, the most important thing is to make sure our team and our customers stay safe and healthy.
Thanks for sticking with us.
Raphael Peck, CEO