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Brixton Custom Service

Customer Care

Create an Account | Sign In | Payment | Return Policy | Exchanges | Processing | Fulfillment | Domestic Shipping | International Shipping | Shipping Rates

My Account

- Create an Account:

Orders may be placed as a guest directly or with a Brixton account.

The benefits to creating a Brixton account:

  • Securely save billing and shipping details for faster checkout
  • Access order history and updated order status

- Sign in / Sign up

Payment

Brixton accepts the following forms of payment:
Visa, MasterCard, American Express, Discover and PayPal.

Sales tax will be included on all orders shipped within the state of California.

Returns & Exchanges

- Return Policy:

You may return unworn, unused merchandise purchased on brixton.com in its original packaging, tags included, within 60 days of the purchase date for a full refund. Return shipping is free for U.S orders. If your product was received damaged due to shipping or manufacturing, please call or email our team for assistance.

Domestic returns shipped back using a FedEx pre-paid label may take 3-5 days to reach our headquarters. You can follow the journey of your return by noting the FedEx tracking number on the label before shipment.

After your return has been received, please allow 5-10 business days for your return to process. Returns are credited to the same card or PayPal account used to make your purchase. If you require that the refund be processed to an alternative form of payment, please note this on the return form and we will contact you for further details. DO NOT include sensitive information such as credit card numbers with your return.

Our team will send a confirmation email when your refund has been submitted so that you know it’s on the way.

A return form is included with every package along with a packing slip and pre-paid shipping label. If you no longer have yours, please contact us by emailing [email protected] or calling toll-free at 866-264-4245 during regular business hours, 9 am to 5 pm PST, Mon-Fri.

To submit a return, please follow the directions below:

  1. Circle what you’re sending back on the packing slip
  2. Place the item(s), return form and packing slip in a secure box
  3. Stick the enclosed pre-paid shipping label on the package
  4. Get the package to the shipping carrier on your label

- Exchanges

Exchanges are not available for online purchases. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you’d like.

Processing & Shipping

- Processing

Processing time for orders shipping with ground shipping (FedEx SmartPost) is 1-3 business days. Orders placed with expedited shipping options and international orders will be shipped same-day or the next business day if placed after 12:30 pm PST.

Once an order has been submitted, a confirmation email will be sent to the email address provided with your order. To cancel an order, please immediately reply to the confirmation email or call our Customer Service department toll-free at 866-264-4245. We cannot guarantee that cancellation will be possible.

Once an order has been submitted, its contents cannot be altered. Please be sure to input the correct address, email, payment method, and item selections. We cannot change the colors, styles or sizes of your selections once the order has been confirmed.

After your order has been processed and shipped, a confirmation email with tracking information will be sent to the email address provided.

Regular Brixton order fulfillment hours are Mon to Fri, 7 am to 5pm. We ship from our distribution center in Oceanside, CA. Any orders placed on the weekend or during holidays will begin processing on the next following business day (excluding holidays).

- Fulfillment:

If an order cannot be fulfilled, the order will be cancelled within 1-3 business days and the payment authorization will be terminated. The customer will be notified of the cancellation at this time. Please note that it may take additional time for the funds to return to your account depending on your bank’s policies.

If one or more items in an order are found to be out of stock, Brixton will proceed with shipping the remaining items and adjust the order subtotal to reflect these changes. The customer will be notified within the shipment email sent out after the order has left our facility. At this time, we are unable to make substitutions for out of stock items.

- Domestic:

Free ground shipping on U.S. orders over $75!

The following shipping options are available for U.S. orders:

  • FedEx SmartPost (2-7 business days in the contiguous U.S. It may take additional time for packages to ship outside of the contiguous U.S.)
  • FedEx 2 Day (2-3 business days. Delivery Monday-Friday. Shipping to PO boxes unavailable with this option)
  • FedEx Next Day (1-2 business days. Delivery Monday-Friday. Shipping to PO boxes unavailable with this option)

* Please note: Orders placed after 12:30 pm, PST will begin processing the following business day.

- International

FedEx International Economy (5-10 business days. Shipping to PO boxes unavailable with this option)

* Please note: Orders placed after 12:30 pm, PST will begin processing the following business day.

For all deliveries outside of the United States, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.

Packages may take 7-10 business days (or more depending on customs) to reach their final destination. For all deliveries outside of the US, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.

- Rates

Within the US, all orders under $75 are charged a flat rate of $5. US orders over $75 ship for free! Outside of the US, shipping rates are based on your order’s Ship-To address and shipping method chosen. You will find the shipping rates available for your order after providing your Shipping Information during the checkout process.