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Brixton Custom Service

Customer Care

Create an Account | Sign In | Payment | Return Policy | Exchanges | Processing | Domestic Shipping | International Shipping | Shipping Rates

My Account

- Create an Account:

Orders may be placed as a guest directly or with a Brixton account.

The benefits to creating a Brixton account:

  • Securely save billing and shipping details for faster checkout
  • Access order history and updated order status

- Sign in / Sign up

Payment

Brixton Australia accepts the following forms of payment:
Visa, MasterCard, and PayPal.

Sales tax is included in all product pricing.

Returns & Exchanges

- Return Policy:

You may return unworn, unused merchandise purchased on brixton.com in its original packaging, tags included, within 30 days of the purchase date for a refund. Original shipping charges are non-refundable. If your return is received after 30 days from the date of delivery a store credit will be issued. If your product was received damaged due to shipping or manufacturing, please call or email our team for assistance.

Please allow 5-20 days for your return to process. Returns are credited to the same card or PayPal account used to make your purchase. We’ll send you an email when our team has processed your refund so you know the funds are on the way.

A return form is included with every package along with a packing slip and pre-paid shipping label. If you no longer have these items, please contact us by emailing [email protected] or calling +61 2 9666 9822 during regular business hours, 9 am to 5 pm UTC/GMT, Mon-Fri.

To submit a return, please follow the directions below:

  1. Circle what you’re sending back on the packing slip
  2. Place the item(s), return form and packing slip in a secure box
  3. Stick the enclosed pre-paid shipping label on the package
  4. Get the package to the shipping carrier on your label

- Exchanges

Exchanges are not available for online purchases. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you’d like.

Processing & Shipping

- Processing

Once an order has been submitted, a confirmation email will be sent to the email address provided with your order. To cancel an order, please immediately reply to the confirmation email or call our Customer Service department at +61 2 9666 9822. We cannot guarantee that cancellation will be possible.

Once an order has been submitted, its contents cannot be modified. Please be sure to input the correct address, email, payment method, and item selections. We cannot change the colors, styles or sizes of your selections once the order has been confirmed.

Please allow 1-3 business days (excludes Saturdays & Sundays) for Ground delivery orders to be processed before shipping. Once your order has been processed and shipped, a confirmation email with tracking information will be sent to the email address provided.

Regular Brixton order fulfillment hours are Mon to Fri, 7 am to 5 pm UTC/GMT. We ship from our distribution center in Botany NSW 2019, Australia. Any orders placed on the weekend or during holidays will begin processing on the next business day.

- Domestic:

Free ground shipping on Australia orders over $75! We offer Signature Delivery and Express Delivery for all orders shipped within Australia, and FedEx International Economy for orders shipped to New Zealand.

Orders placed after 12:00 pm UTC/GMT will begin processing the following business day.

- International

For all deliveries outside of the Australia, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.